FAQs

1. What products does Ella’s Wardrobe offer?
We specialise in clothing and dresses for women, offering a variety of stylish and high-quality options to suit every occasion.

2. Where do you ship your products from?
Orders are shipped from our warehouse in Australia.

3. Do you ship internationally?
At the moment, we only ship within Australia.

4. How long will it take to receive my order?
Shipping typically takes between 7 to 9 days after your order is processed.

5. What is your return policy?
We accept returns within 30 days of purchase for any reason. A prepaid return label is included in your order box.

6. How do I initiate a return?
To start a return, simply use the prepaid label provided in your order and send the item back to us. For any assistance, please contact us at support@ellaswardrobe.com.

7. Can I exchange an item instead of returning it?
Yes, exchanges are possible within the 30-day return window. Please contact our support team at support@ellaswardrobe.com to arrange an exchange.

8. How can I contact customer support?
You can reach our customer support team via email at support@ellaswardrobe.com or by phone at +61 481 918 592.

9. What payment methods do you accept?
We accept major credit cards, Apple Pay and Google Pay

10. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress online.

 

 

 

Got any questions?

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm. The customer service replies within 24/48 hours during working days.

If you have any questions make sure to read our FAQs.

For more information:

Contact us using the email or phone below, or the contact form in this page.

tel.  +61 481 918 592

This website is owned and operated by: SIRITECH PTY LTD